A CHANGE TO OUR TERMS OF SERVICE

Please note we’ve made some changes to our policy around schedule changes and refunds.

Some services and group bookings, especially those involving a substantial allocation of our staff time on busy days, now require the payment of a deposit at the time of booking, typically 25%.
This deposit is NON-REFUNDABLE if the appointment fails to take place, or is cancelled or rescheduled within 20 hours of the allotted time, onto a different day.

As a Living Wage employer, our staff are paid for every hour they spend on the job. Unfortunately we have had a recent increase in last-minute cancellations that leave us scrambling to make productive use of everyone’s time.

We understand that unforeseen events can sometimes occur, so if you have a compelling reason to defer an appointment please call us.