A NOTE ON PRIVACY

It now seems possible that we will transition from Level 4 lockdown to Level 3 more or less as planned after 4 weeks. We hope that will allow personal care and wellness businesses such as MAI DAY SPA to reopen subject to the kinds of strict measures we had in place for weeks prior to lockdown. Everyone’s looking tired, everyone needs their hair sorted - so we can’t imagine that activities that require personal proximity will need to stay closed forever!

The government has given a clear indication that the ability to trace contacts will be a vital part of a qualifying process to resume. Our customers will know that we retain contact information from each visit and always have - online bookings contain numbers and emails, registration forms allow us to maintain details of others who weren’t necessarily the person who made the booking. That information is kept strictly confidential and is never shared, nor will it be.

However our Terms and Conditions have always allowed the sharing of such data with government agencies if legally required, and although none of us could have predicted COVID-19, it is one such instance where we may receive a request for information if someone testing positive for COVID-19 has visited us at some point. Under these extraordinary circumstances, we will be required to pass relevant contact details to health authorities to enable contract tracing, which our systems are able to provide. We have had no such requests to date.

We hope you are reassured by that - while we’re confident that our measures will prevent any possible transmission here, it’s good to know that if there is any chance at all of a COVID-19 contact close to our clients or staff, there is a clear path to contact and test anyone likely to be affected, if considered necessary.

Thanks for your support and we hope to be able to welcome you again soon!